Vice President, Client Operations Manager
Company: bny mellon
Location: Lake Mary
Posted on: February 15, 2026
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Vice President, OPS Client Service Manager to join our team. The
position is located in Lake Mary, Florida (4 days in office per
week). In this role, you’ll make an impact in the following ways:
Lead the client operations and reporting team by fostering a
culture of continuous improvement and excellence, ensuring
alignment with BNYs principles. Develop and implement strategies to
enhance client service delivery, by leveraging industry best
practices and innovative solutions. Collaborate with
cross-functional teams to streamline processes and improve
operational efficiencies, ensuring timely and accurate client
reporting. Serve as the primary point of contact for key clients,
addressing their needs and concerns with professionalism and
expertise. Monitor and analyze performance metrics to identify
areas for improvement and implement corrective actions to enhance
client satisfaction. Ensure compliance with regulatory requirements
and internal policies, maintaining the highest standards of
operational integrity and risk management. To be successful in this
role, we’re seeking the following: Bachelor’s degree in Business
Administration, Finance, or a related field. Advanced degree or
relevant certifications are a plus. Typically 4-7 years of
experience and 0-1 years of management experience. Experience in an
operational area and/or client services is preferred. Strong
leadership and team management skills. Excellent analytical and
problem-solving abilities. Effective communication and
interpersonal skills for client interaction and collaboration
across teams. Here’s a few of our recent awards: America’s Most
Innovative Companies, Fortune, 2025 World’s Most Admired Companies,
Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our
Benefits and Rewards: BNY offers highly competitive compensation,
benefits, and wellbeing programs rooted in a strong culture of
excellence and our pay-for-performance philosophy. We provide
access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and
reach your financial goals as a valued member of our team, along
with generous paid leaves, including paid volunteer time, that can
support you and your family through moments that matter. BNY is an
Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
Keywords: bny mellon, Egypt Lake-Leto , Vice President, Client Operations Manager, IT / Software / Systems , Lake Mary, Florida
